I always bring my FJ here. The service is friendly, efficient and reliable. Whenever I take my SUV in for an oil change, they check the whole vehicle out for anything that might need attention. Then, they send you a "health report" card of your vehicle to see if anything else is in need of service. They take pictures of everything and text them to you with the report card before doing any work - you can pick and choose what to do then or schedule future repairs - no pressure. In this case, my power steering pump was leaking and needed to be replaced. I never would have known this if it wasn't for the checkup during the oil change. They were able to order the parts and schedule the service within two days and my FJ runs/steers great. They also let you know if any future issues might need to be addressed (like struts and shocks/ brake pad replacements), again, with pictures of everything. It helps me keep on top of repairs, before they become an emergency. As an added bonus, there's a smog check in the same lot. If you leave your vehicle with them for repairs, and you need a smog check, they will also have it smog checked for you upon request. Thanks Everyone! You're the best. See you in a couple of weeks :)
Thank you for taking the time to write such a detailed and positive review, Karyn! It's fantastic to hear that you consistently receive top-notch service for your FJ. We pride ourselves on our comprehensive checkups and transparent communication, so it's great to know that you appreciate those aspects. We're thrilled that we could identify and address the power steering pump issue, preventing any potential emergencies. Your continued trust in our team means the world to us, and we look forward to seeing you again soon!
- Santa Monica Motors