very impressed with their work & honesty. they pointed out pressing & long term areas of the car i should keep an eye out for without trying to upsell me - a webpage of your car with photos documentation. very helpful. i asked if they could look at the repair that the dealer (Toyota of SM) had to legally make because of their mistake & SMM mechanic inspected my oil pan & documented the repair with plenty of photos of the underside of my car. my grandfather was a mechanic & i grew up fixing cars. they pointed out it was time to change my air filter, but left it up to me to change it myself ($21 Toyota OEM part) if i preferred. the dealer on the other hand tried to upsell me at $450 which is why i now bring my 3 cars here.
Honesty is our policy around here, and we always want to go above and beyond to show our customers that. We're sorry that you had that experience in the past with a shop, but we're glad we've been able to offer seamless repairs for you. Please let us know if we can ever lend a hand in the future with any of your vehicles! -Karim R., Owner
- Santa Monica Motors