Their complete auto inspection tool is helpful to see what the mechanic sees and assigns it three levels of severity (green, yellow and red). Within the online tool they upload pictures to evidence things that need to be addressed. Red obviously needs repair, yellow can be addressed at a later time and green is good to go. Then you can communicate with the service desk on what to work on. Keep in mind, anything yellow can turn into a red condition on your next service. Once you get this report, communicate what you want done as soon as possible. This will effect when your car is ready. SM Motors is as clean and tidy as you can get for a repair shop. They have seating inside and outside with a bar table and stools. The service manager is readily available to answer technical auto related questions. They have two service desk attendants who are helpful to arrange appointments and take your payments. They also have a smog check station that is adjacent to the service desk. I find them to be fast and efficient. I’ve taken my cars to quite a few different shops and I recommend this repair shop.
Jesse, thank you for the thoughtful recommendation! We’re glad our inspection tool, clear communication, clean facility, and efficient smog service made such a positive impression. We truly appreciate your trust in Santa Monica Motors and look forward to seeing you again.
- Santa Monica Motors