I've brought my car here a couple of times, and haven't had a bad experience yet. Everyone there is polite, thorough, and friendly; definitely not stereotypical pushy salesmen. The people in the front office do a good job of keeping me in the loop when my car is in for service, and turnaround times are reasonable.I drive an older car with its fair share of small problems and flaws. I don't want a perfect car, I want a reliable and functional car. The folks at Santa Monica Motors get that. If they recommend that I fix something or alert me to a potential problem, it's something important. They're also good about prioritizing repairs; if something can wait a while, they'll tell you. Service costs are reasonable, and the techs do a good job of ensuring that your money is well spent by tracking down problems to their sources before ordering parts to fix them.As other reviewers have mentioned, they can get busy. If you want your car back quickly, you should make an appointment.