Very honest and professional. Being from out of town, I selected this shop based on the prior reviews and couldn't agree more with the positive responses. Don and his staff were transparent throughout the entire diagnosis and reduced much of the parts and labor originally discussed since he found it was an unnecessary added expenses. I'm not much of a car aficionado and they could have easily recommended additional work, but didn't. As such, they've gained my business going forward and would recommend them for anyone in need.